Thursday, 24 September 2015

Dear Blackberry - WTF!!!! #EPICFAIL BES 12 Breaks with IOS9

Dear Blackberry

What the hell is going on... How many consumers of your product do you have... erm its a lot... You confess to now being the biggest enterprise class carrier for corporate email devices including Android and iOS devices (along with a sprinkling of your own devices (ok being a bit sarcastic there...))

I would hate to guess how many of your users are now on iOS - but im also guessing its a few (million)

They rely on your services

Anyhow a few days ago - i press the "please can i have iOS 9 on my device" bam it was downloaded and we were all good...

but then....I noticed something a little weird... My corporate inbox (which is normally in a constant state of mail growth) stopped growing... I access this through BES 12 on my iphone 6 / Ipad mini..

My first thought - maybe its just a little quiet / ive just been travelling / different time zones - its nothing...

still it carries on.... hmmmm (still) no mail growth.... now the feeling of weirdness continues and the feeling of panic starts setting in - that essential device that i have, is it working, am i keeping upto date with what is going on in the office... let me check.... Out comes the trusted laptop (and android device and ironically i fire an old copy of GOOD that is knocking around on my ipad (anyone see the irony in that last piece of info :-))

CRAP - BES 12 has stopped working - WTF!!!!!! I lost contact with the office and goings on for a whole day.... uh oh.... what have i missed... catch up time... Political shennanigans.... Cats living with dogs.... End of days scenario....

OK Sarcasm over with - and onto the serious message...

Blackberry - you confess to being an enterprise class player - that means i want all of my enterprise class services available all of the time, and when that inevitable snag does hit  - there is an extremely fast time to fix...

Things that are unacceptable are:
- My mail not working
- NOT KNOWING that my enterprise service is not availble 
- being notified 4 days after i have done my iOS upgrade that i shouldnt complete this upgrade. This one really really wound me up - i was already injured and out of the game, now your just rubbing salt in...
- Your inability to react to the regieme that apple have put in place - lets face it guys and gals, this is not new, and please dont whinge about "oh they changed something" - the rest of the world coped, please get on board if you want to play in this game...

In short - behave in a way that is inline with your customers expectations / the costs of your products and provide the service that you promise...

For those of you that didnt spot the little item of irony i had to fall back on Good to offer those mail services, which Blackberry have just purchased....

Ciao!!!!