Wednesday, 10 December 2014
Vendor as a Service offerings
Dear Mr / Mrs Vendor
Please please please - when you come to talk to me about as a service offerings (regardless of IaaS / PaaS / SaaS / TaaS) please have the full story and capability
I am really getting bored of talking technology and not focusing on the service wrapper element ( the clue is in the as a SERVICE phrase)
Everything is possible at the technology layer - service model and operating model is king!
Additionally - when you tell me you have done this for 100's or 1000's of customers before - this should mean that you have a clue... You can help me with operating model definitions etc - please prove and evidence this - as it may allow me to choose you as one of my vendors of choice.
Finally - please do not bullsh!t me - it will become obvious very quickly that you have not done something before / don't understand the service wrapper / can't glue yourself into an operating model (nor help define it) - this alone will at best get you sent to the naughty corner, at worst be asked to never darken my doors again...