Wednesday, 10 December 2014

Vendor as a Service offerings

Dear Mr / Mrs Vendor

Please please please - when you come to talk to me about as a service offerings (regardless of IaaS / PaaS / SaaS / TaaS) please have the full story and capability

I am really getting bored of talking technology and not focusing on the service wrapper element ( the clue is in the as a SERVICE phrase)

Everything is possible at the technology layer - service model and operating model is king!

Additionally - when you tell me you have done this for 100's or 1000's of customers before - this should mean that you have a clue... You can help me with operating model definitions etc - please prove and evidence this - as it may allow me to choose you as one of my vendors of choice.

Finally - please do not bullsh!t me - it will become obvious very quickly that you have not done something before / don't understand the service wrapper / can't glue yourself into an operating model (nor help define it) - this alone will at best get you sent to the naughty corner, at worst be asked to never darken my doors again...

Many thanks


Saturday, 6 December 2014

My cloud thought for the day....

Dont try and plug these services into your infrastructure the same way you build / built your legacy systems

- simplify points of integration
- decrease the tooling you consume
- let the vendor use and provide the commoditisted products / tooling / integtration
- make it as simple for yourself

Less is more...


Thursday, 4 December 2014

My thought on cloud services for the day.....

Forget about the technology...

Forget about the funky stuff that happens

get back to the boring stuff....

Operating model... you need to get it sorted to make any of this stuff real within your enterprise..

Just saying.... that is all... 



Monday, 1 December 2014

SSD The Hype Continues

How fast is fast enough??

How power friendly?

What does good enough look like??

Latency times soooooo low.....

These and other statements are things we are use to seeing from the varios makers of these sooper dooper array makers and i get the claims - i really do...

But honestly - what is actually good enough

I get that SSD as a technology is cool, I also get that it can provide a whole bunch of enabling functions as a result of its low-latency characteristics, I get that it has an interesting power profile (sometimes)...

But (and when is there not a but) - Price is still an interesting discussion... There has to be an inflection point of the cost of drives to make this worth considering, OR - array makers, please stop selling at such a big cost point - so that we can marry up value / reward discussions

ok.. and here it comes - the whinge.. Please dont tell me its a lifestyle statement (i am not even sure what this means - but apparently it is!!) and please please please dont tell me that it will make ALL of my infrastructure and applications run far faster - the last time i looked, we hadnt broken the speed of light - so replication for write intensive applications still remains a problem - but NNNOOO apparently not... (Please install wormhole between point a and point b would be in the instruction manual i believe ;-)

So what points am i making....
- Yes i get that SSD tech is good and its here and its gonna rule the world
- There are stll some parts of the tech puzzle for SSD arrays that need to be solved
- Price / Performance / Capability needs to get to a point where it is acceptable in equal measures
- in a lot of cases - the array tech you have on the floor today is good enough - its maybe just a little bulky
- We are probably getting to the last generation or two of spinning disk arrays - but they sure as hell arent dissapearing overnight

does this feel like the "no more tapes" conversation, or maybe "end of mainframe"?



Thursday, 20 November 2014

So... Your ready for "as a Service" / cloud??

Are you?? Really??

So you sit in a technology department in a large enterprise and you have decided cloud / PaaS / IaaS / SaaS is your direction of travel. You are ready for the journey... Are you really ready for all the pain and gain that comes with it... Some food for thought, and items you might want to have in place...

- A Comms pack that is articulated from senior management all the way down that describes the intent
- A Clear understanding of what you hope to achieve that the organisation understands the vision
- A Marketing person / group that is selling the dream and the virtues of this brave new world
- Have accepted the fact that this is a huge organisational upheaval to make it happen
- Are not going to accept one failure as a show stopper, you have just learnt another way of how NOT to do something
- Understand that you have to evolve service offerings - start with simple and move to complex
- Accept that you can NOT start with the complex use cases and offerings - evolution not revolution
- Adopt a can-do attitude and accept the fact that 
- Take everyone along with the journey and don't exclude anyone
- Clearly define what you will be offering. PaaS and Cloud mean all things to all people... this is a bad!
- A Strategy that is understood and articulated - Technology & Operating Model
- Remember technology is easy, changing the way an organisation works is NOT
- Understand your measures of success 
- Understand and define who is doing what as part of the delivery
- Operating model, operating model, operating model -> its hard, start working on it now!!
- Understand that your org will be moving from technical adoption strategies to service adoption 
- Understand what your developers want and need - they will be your customers
- Service mapping becomes interesting - understand how you will achieve it
- You are proposing to move to a consumption based charging model - is your finance team ready?
- Understand how you will make a shop of possible wares to the masses and don't make it difficult
- Are your security guys ready for the change in mentality associated with cloud based offerings run by service providers
- You may need to rethink some of the policies and their implementations associated with technoloy
- On Premise / Off Premise / Hybrid - Whats right for you any why?
- Which vendors do you want to use  - don't do to many, don't do to few...


A good friend - Mr Gunter fed back with a couple of other points which are bang on, these being:
- Challenge your vendor experience early. They will say they've done it before - prove it!
- Understand your stakeholder and ensure it's a two way street; Demonstrate the art of the possible and don't make it all about requirements
- You mention operating model a lot (and rightly so) which itself can be ambiguous so maybe more wording to include implementing new methodologies (such as ...... no I'm not going to say it!!!). <for those not in the know - he is referring to DevOps>

Well - there you go.... a small starter for ten - What do you think??



Friday, 3 October 2014

An organisational chart for enterprise X

Don't say you haven't seen org's where it feels like this ....  

It is just so so true :-)

Wednesday, 1 October 2014

Windows 10 - the promises

It was interesting watching the windows 10 announcements yesterday and some familier noises were being made....

- consistency of management
- improved GUI
- better patching
- more secure 
- better usability

Sort of sounds like the windows 8 announcement, and vista...

In my view - unless they change the very DNA of the construct and go and find some very very good interface and Ux experts, Microsoft will struggle again...

Come on guys - please make it decent ...


Tuesday, 30 September 2014

Cloud Services - is there anyone out there

Its really quite interesting... After all of the hype that has been in the press, internet, vendors websites, posters, snail mail <insert media type here> you might almost belive that its a real thing that you could use now... of course all large enterprises should be consuming on and off premise cloud services

I dont mean virtual tin, or an operating system - but something that really is useful that applications can use it straight away... All vendors and service providers could provide it on and off premise and the world could / would be a better place

But... start scratching just a little below the service and ask some quite basic questions, these being:
- Is it elastic in its nature (meaning can i shrink it as well as grow it)
- Is it a consumption based charge model (meaning i pay for something whilst i use it)
- Is everything bundled into the charge (S/W license, Tin, Hypervisor, Packaged infra apps etc.)
- Is it quick and agile
- Can you clearly and concisely document the catalogue of products that are consumable
- Can you plug into he ecosystem that an enterprise uses to manage services
- Can you describe the operating model that you need in place from the customer side in order to allow hem to consume and have the appropriate touch points in place
- Can you provide standard cloud model T's & C's (i really dont want heavy managed service schedule)
- Can you articulate you standard attributes that surround your technology & service offeringss
- Do you have the technology use cases available to fulfill the customer requriements

the list goes on....

So a couple thoughts/ direction for you technology vendors / suppliers / service providers
- Live up to your hype - when you can offer you aaS models, please make sure its possible
- I dont want managed service , i would cloud service 
- I want commoditised offerings, i dont want bespoke engineering wrapped into a managed service contract that sort of smells a little like cloud but not really (if this is a trasitionary step then fine - but spell it out)
- Be able to articulate a commercial model that displays the cloud economics that i want to harness
- Please please please understand your own offerings better than the potential customer... i really dislike having to answer something for you because you dont understand your own capabilities... really???
- Understand that i appreciated that everything technical is possible but it is the service wrap that is THE most important thing
- Finally, in my list of basic questions / attributes i expect - you will notice that the technical items are right at the bottom - as this would suggest they are as if not more imporant than some of the technical stuff

that is all....